Help & shipping
Everything about orders, sizing and returns. If the answer is not here, mail us and a human replies inside 48 hours.
How long does shipping take?
7–21 business days depending on country and customs. Most orders land sooner. Tracking arrives within 48 hours of dispatch.
What is the return policy?
90 days. Damaged, wrong size or simply not what you hoped for — we refund or replace, you keep the conversation short.
How do I find my size?
European sizing. Use the fighter fit chart on any product page: it maps height and walk-around weight to a size, not a chest measurement you have to guess at.
Will the print survive washing?
Cold wash, inside out, no high heat in the dryer. Done that way the print outlasts the shirt.
Is my payment secure?
SSL encryption end to end, processed by Visa, Mastercard, Amex, Apple Pay and Klarna. Card details never touch our servers.
Can I change my order after checkout?
Yes, if it has not shipped. Mail support with your order number and we will catch it.
Contact
support@octa-shop.com
Mon–Fri, replies inside 48h